Refund Policy

1. Our Commitment to Your Satisfaction

At AI Tools Academy, we are committed to providing high-quality educational content and ensuring customer satisfaction. We understand that purchasing an online course is an investment in your future, and we want you to feel confident in your decision. This Refund Policy outlines the terms and conditions under which refunds may be issued.

2. 30-Day Money-Back Guarantee

2.1 Standard Refund Period

We offer a 30-day money-back guarantee on all course purchases. If you are not satisfied with your course for any reason, you may request a full refund within 30 days of your purchase date.

2.2 Eligibility Requirements

To be eligible for a refund under our 30-day money-back guarantee, the following conditions must be met:

• The refund request must be submitted within 30 calendar days from the date of purchase
• You must have completed less than 30% of the course content
• You must not have downloaded or accessed the majority of course materials
• You must provide a valid reason for requesting the refund
• Your account must be in good standing with no violations of our Terms and Conditions

2.3 How to Request a Refund

To request a refund within the 30-day period, please follow these steps:

1. Contact our customer support team at [email protected]
2. Include your order number and the email address associated with your account
3. Provide a brief explanation of why you are requesting a refund
4. Our team will review your request within 2-3 business days

3. Conditions That May Affect Refund Eligibility

3.1 Course Completion

Refund requests may be denied if you have completed more than 30% of the course content or have accessed a substantial portion of the course materials. This policy is in place to prevent abuse of our refund system.

3.2 Certificate Issuance

If you have received and downloaded a certificate of completion for the course, you will not be eligible for a refund, as this indicates successful completion of the course.

3.3 Promotional and Discounted Purchases

Courses purchased at promotional or discounted prices are still eligible for refunds under the same 30-day money-back guarantee, subject to the conditions outlined in this policy.

3.4 Bundle Purchases

If you purchased a bundle of multiple courses, refunds will be calculated based on the individual course prices. If you have accessed or completed any course in the bundle beyond the refund eligibility threshold, the entire bundle may not be eligible for a full refund.

4. Exceptions to Our Refund Policy

The following purchases are not eligible for refunds:

• Purchases made more than 30 days ago
• Courses where more than 30% of content has been accessed or completed
• Courses for which a certificate of completion has been issued
• Subscription renewals (you may cancel your subscription at any time to prevent future charges)
• Purchases made using fraudulent or unauthorized payment methods
• Accounts that have violated our Terms and Conditions or engaged in prohibited conduct
• Third-party purchases made through affiliate partners (subject to their refund policies)

5. Refund Processing

5.1 Processing Time

Once your refund request is approved, we will process the refund within 5-7 business days. The refund will be issued to the original payment method used for the purchase.

5.2 Payment Method Considerations

Depending on your payment method, it may take additional time for the refund to appear in your account:

• Credit/Debit Cards: 5-10 business days after processing
• PayPal: 3-5 business days after processing
• Bank Transfers: 7-14 business days after processing

5.3 Refund Confirmation

You will receive an email confirmation once your refund has been processed. This email will include details about the refund amount and the expected timeline for the funds to appear in your account.

6. Partial Refunds

In certain circumstances, we may offer partial refunds at our discretion. Partial refunds may be considered in the following situations:

• Technical issues that prevented access to course materials for an extended period
• Content quality issues that significantly impacted the learning experience
• Requests made slightly after the 30-day period with valid justification

Partial refund amounts will be determined on a case-by-case basis by our customer support team.

7. Subscription Cancellations

7.1 Monthly Subscriptions

If you have a monthly subscription, you may cancel at any time. Cancellation will take effect at the end of your current billing period, and you will not be charged for subsequent months. No refunds will be provided for the current billing period.

7.2 Annual Subscriptions

Annual subscriptions may be eligible for a prorated refund if canceled within the first 30 days of the subscription period. After 30 days, no refunds will be issued for annual subscriptions, but you will retain access until the end of the subscription period.

8. Technical Issues and Course Access Problems

8.1 Technical Support

If you experience technical difficulties accessing course content, please contact our technical support team at [email protected] before requesting a refund. We will make every effort to resolve technical issues promptly.

8.2 Service Interruptions

In the event of extended service interruptions or technical problems that prevent you from accessing purchased courses, we may extend your access period or offer alternative compensation at our discretion.

9. Course Content Updates and Changes

We regularly update our course content to reflect the latest developments in artificial intelligence and technology. Updates and improvements to course content do not entitle you to a refund. If a course is significantly modified or discontinued, we will provide reasonable notice and may offer alternative courses or compensation.

10. Fraud Prevention

We reserve the right to deny refund requests in cases of suspected fraud, abuse, or violation of our Terms and Conditions. This includes but is not limited to:

• Multiple refund requests from the same user or account
• Evidence of content downloading or reproduction before requesting a refund
• Sharing of account credentials or course materials
• Chargebacks filed without first contacting our support team

11. Chargebacks and Disputes

11.1 Contact Us First

If you are considering filing a chargeback or payment dispute, we strongly encourage you to contact our customer support team first. Most issues can be resolved quickly and amicably without the need for formal disputes.

11.2 Chargeback Consequences

Filing a chargeback without first attempting to resolve the issue with us may result in:

• Immediate suspension of your account and access to all courses
• Termination of your account
• Inability to make future purchases
• Reporting of fraudulent activity to relevant authorities

12. Special Circumstances

12.1 Medical or Personal Emergencies

We understand that unexpected life events can occur. If you are unable to complete a course due to serious medical issues, family emergencies, or other extraordinary circumstances, please contact us. We will review your situation and may offer alternative solutions such as course credit, extended access, or refunds on a case-by-case basis.

12.2 Military Deployment

Active duty military personnel who are deployed may request special accommodations, including extended access periods or refunds. Please provide appropriate documentation to verify your deployment status.

13. Gift Purchases

Courses purchased as gifts are subject to the same refund policy. The person who made the purchase must request the refund, and the standard eligibility requirements apply based on the recipient's course usage.

14. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes indicates your acceptance of the modified Refund Policy. We will provide notice of significant changes via email or through our website.

15. Questions and Support

If you have any questions about our Refund Policy or need assistance with a refund request, please don't hesitate to contact us:

16. Consumer Rights

This Refund Policy does not affect your statutory rights as a consumer. Depending on your location, you may have additional rights under consumer protection laws. Nothing in this policy is intended to limit or waive any rights you may have under applicable law.

17. Feedback and Improvement

We value your feedback and use it to continuously improve our courses and services. When requesting a refund, we appreciate you sharing your honest feedback about your experience. This information helps us enhance our educational offerings for all students.

18. Acknowledgment

By purchasing courses from AI Tools Academy, you acknowledge that you have read, understood, and agree to this Refund Policy. If you do not agree with any part of this policy, please do not make a purchase.